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My deposit was not received in my ID and account please help me my deposit was stuck from over 4 month's my id is Kubeerji

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Dear Aditya9324,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your deposit.

Thank you also for providing the screenshots. From what I can see, the transaction of ₹500 appears to have been completed from your side, while the status in the system is marked as "cancelled," which requires further clarification.

To better understand your situation and assess how we can assist you, I would like to ask you a few additional questions:

• Was this your first deposit at this casino, or have you successfully deposited before?
• Did the funds leave your bank account permanently, or were they later returned?
• Have you contacted your payment provider (bank/UPI support) regarding this transaction? If yes, what was their response?
• Do you have any communication with the casino’s support regarding this issue?

If it is more convenient for you, you may forward all relevant communication and documents directly to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

1 No it was not my first deposit I have do many successful deposits

2 yes fund was leave my bank account permanently not coming yet

3 yes I contact my fund provider they say transaction was successful on their side

4 yes I contact with casino support they say contact your bank but I contact with my bank they say transaction was successful on their side

Hi Aditya9324,

Thank you for your reply and the clarification provided.

In order for us to proceed further and have solid proof when addressing the casino, I would like to kindly ask you to provide your bank statement covering the period from the day of the deposit until today.

This will help us clearly verify that the funds have left your account and were not returned, which is very important for our investigation.

Please feel free to upload it here or send it to petronela.k@casino.guru.

Thank you very much for your cooperation.

Dear Aditya9324,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru