Stake Casino - Pelaajan pääsy tililleen on estetty.

I accidentally deleted the two-factor authentication app at Stake Casino, so I contacted the recovery team to try to disable two-factor authentication.

After submitting documents to verify my identity and confirming that I was the real person, I was told that I would never be able to disable two-step authentication.

Since then I haven't heard anything from Stake, and I have some bonuses that I haven't received yet so I would like to recover them, but I haven't received any response at all.

stakeカジノで2段階認証のアプリを消してしまったので、2段階認証を解除しようとリカバリーチームに連絡しました。

本人確認で書類などを提出し、私が本人であることが確認できたあと、2段階認証の解除は永遠にできないと言われました。

その後ステークからの連絡はなく、私は受け取っていないボーナスなどもあるためそれらを回収したいですが全く返答もないです。

Dear d9zg6p8qd6,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To help us better understand your situation, could you please provide more details by answering the following questions:

• When did you first contact the recovery team about disabling two-factor authentication?
• What two-factor authentication are you using? Could you please specify why you wish to disable this feature?
• What is the current real-money balance in your casino account?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear d9zg6p8qd6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I first contacted the team at the beginning of April. I use an app called Google Authenticator. I lost my phone and didn't have a backup, so I lost my 2FA key. So I asked Stake to disable 2FA. I don't think there's much real money in my account. I think I have about $100 in unclaimed bonuses.

Please forward me the communication between you and the casino regarding the issue with your 2FA to veronika.f@casino.guru.

Since your account has already been verified, may I ask whether you have requested the casino to resend the 2FA code, rather than asking them to disable the 2FA altogether?

[email address hidden by Casino Guru]

I sent you the correspondence with the team from this email address. I also asked them to resend the 2FA code, but have not heard back on that.

Thank you for your email.

It appears that the casino was unable to confirm the ownership of your account, as the screenshots you provided were not sufficient for verification.

Could you please forward to veronika.f@casino.guru the screenshots from your wallet showing your most recent XRP transactions that you previously sent to the casino?

I've made a lot of transfers to you. Stake needs to respond fast.

Dear d9zg6p8qd6,

Thank you for your cooperation throughout this complaint process.

We have carefully reviewed the information you provided. Unfortunately, since your account currently contains only unclaimed bonuses and an insignificant real-money balance, we are unable to provide further assistance in this case.

We understand this may be disappointing, but we kindly advise you to consider using a different platform if the current one does not meet your expectations or communication needs. You can choose from our list of recommended casinos here.

This complaint will now be closed.

Best regards,

Casino.Guru Team