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Stake is refusing to let me withdraw and is suddenly demanding Level 4 KYC even though Level 2 verification is the official requirement for withdrawals. Your own interface clearly shows that Level 4 is only meant for deposits and crypto purchases, yet my account has been pushed into withdrawal only mode with no valid explanation. I have already provided full identification and passed every required check, so escalating my KYC without showing any risk, suspicion or policy violation feels like an excuse to delay releasing my 1400 USDT. If Level 2 is enough to withdraw for every normal user, then placing extra restrictions only on my account is unfair and completely unjustified. I am requesting that you follow your published standards and allow my withdrawal immediately.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Hello,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re experiencing.

Please understand that KYC (Know Your Customer) verification is an important and mandatory process designed to ensure the security of both players and the casino. Since online casinos cannot verify identities in person, this is the only way to confirm that the account and funds belong to the rightful owner. Licensed and reputable casinos treat this step with great care, and although it can sometimes take a few working days to complete, it is carried out to protect you and prevent any misuse of your account. Kindly note that casinos are also eligible to request additional verification if necessary.

To better understand your situation and move the process forward, could you please provide the following details:

1. Have you provided any documents to the casino for Level 3 and Level 4 verification?
2. Which payment method did you use for depositing money into the casino, and which method would you like to select for your withdrawal?
3. Are there any documents in your account that are currently pending verification?

I hope we will be able to help you resolve this matter as quickly as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

How can i complete the level 3 and level 4 i completed the 2 levels already I don't have enough documents to complete the level 3 and level 4

I deposited the money with crypto as per TOS and also as per law level 2 is enough for withdrawal if the withdrawal is below then 10,000$ i only have 1500$ for withdrawal

They asking for level 3 and level 4 because i earn more then they like if i knew there level is too low on casino guru i would never create account on stake they are scammer if person is loosing they don't give a shit when person is winning they ask for level four for what reason?

Please note that before processing a withdrawal request, the casino can ask you to complete all verification levels. It is important to provide the documents listed under the Level 3 and Level 4 verification requirements.

Which documents are you unable to provide?

I also want to clarify that after the casino accused me of violating Section 4.19, my account was placed into withdrawal-only mode. But even in withdrawal only mode, I’m still unable to withdraw anything. My 1400 USDT balance is showing as 0, and every withdrawal attempt gives me the same error telling me to contact support. Support has completely ignored all my messages, and I haven’t been asked for any additional documents or given any explanation. My question is simple: why can’t I withdraw my own 1400 USDT, and why is my balance not accessible? I just need a clear reason for why my funds are being blocked.

Please note that without completing all levels of the KYC verification, the withdrawal would not be possible. Have you uploaded any documents for these levels of verification already?

For kyc i completed all the steps like i deposited my id and address for level for only required for 10,000$ or above withdrawal are you blind didn't read my previous paragraph read it again i completed my kyc

I have carefully read everything you’ve written. What I am trying to explain is that the casino may place an account under additional verification even if the balance is lower than 10,000 USD. This can happen for various internal reasons, and until all required verification levels are completed, the casino is entitled to suspend withdrawals.

If you do not wish to provide the documents requested for Level 3 and Level 4 verification, we unfortunately won’t be able to move the complaint forward. Cooperation is essential in the complaint resolution process.

If you do want to complete the verification but are unsure whether your documents meet the requirements, feel free to forward them to me at veronika.f@casino.guru and our team will review them and advise you further. Thank you for your understanding.

My account is no longer loginable get the stake person here ask him how many level i have been clear i can send the documents here or mail it here

Please forward me the documents for your Level 3 and 4 verification at veronika.f@casino.guru. If these documents are not provided within the next 7 days, we will be forced to close the complaint due to a lack of cooperation, as we would be unable to continue the investigation without them.

Thank you for your understanding and cooperation.

Dear harish93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru