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I reached VIP Silver on Stake.com in January and was eligible for the Silver bonus. However, the e-transfer for the bonus failed, and since then the bonus has not been reissued or credited.

For over two months, I have attempted to resolve this issue:

Multiple emails sent to support with no response

Live chat initially showed no message option

Now I cannot access live chat at all

My account is otherwise fully functional (I can deposit and use the site), but I have no way to contact support and receive no replies through email.

The bonus still appears to be available on my account, but I am unable to claim or receive it.

I am requesting that Stake.com:

Reissue or manually credit the $60 Silver VIP bonus, or

Provide a clear explanation and resolution

This issue has been ongoing since January with zero support response.

I am submitting this complaint because I have exhausted all available support channels.

Thank you.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you haven't received the VIP bonus?
• Have you received any VIP bonuses before?
• Could you please confirm that you met all requirements to be eligible for this bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

Thank you for your response.

Here are my answers:

• Yes, that is correct — I have not received the VIP Silver bonus. The bonus was issued via e-transfer, but it failed and was never reissued or credited to my account.

• Yes, I have received VIP-related benefits before, which confirms that my account is active and part of the VIP system.

• Yes, I met all the requirements to be eligible for the VIP Silver bonus. I reached VIP Silver status at the time the bonus was issued.

The issue is that the bonus was already earned and attempted, but due to the failed transfer and lack of support response, it was never resolved.

Additionally, I have been unable to access live chat support, and my previous emails went unanswered for an extended period, which prevented me from resolving this earlier.

Please let me know if you need any additional information. I am happy to provide proof of my VIP status if required.

Thank you for your assistance.

Dear Benchplayer0101, thank you for your reply. Could you please confirm whether you have attempted to contact the casino using the email associated with your Stake Casino account? Additionally, could you please clarify if you have made any real money deposits to be eligible for this bonus? Thank you in advance for your response.

Dear Benchplayer0101,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru