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I can't make withdrawals or place bets even though I submitted the required documents. Help! I need to resolve this issue.

No puedo hacer retiros ni apuestas a pesar de haber presentado los documentos que me solicitaron, ayuda. Necesito resolver este problema

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Dear matiasb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please clarify the exact dates when you requested the withdrawals?
• Have you made any successful withdrawals before?
• Could you please clarify which specific documents did you submit for verification and when?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra