Stake Casino - Pelaaja pyytää talletusten palautusta.

Dear ladies and gentlemen,

since I recently found out that online gambling is strictly forbidden in Austria, except for Austrian licensed providers, I would like to file a complaint that this was not pointed out when my account was created.

I visited the casino for the first time on May 31, 2021 and since then I have made deposits and played again and again, making a very high loss. So I applied for self-exclusion.

After my research I lost almost €22,000 at Stake although it is not legal in Austria.

Sehr geehrte Damne und Herren,

da ich vor kurzen festgestellt habe dass das Onlineglücksspiel in Österreich strengstens verboten ist, außer bei österreichisch lizensierten Anbietern, möchte ich eine Beschwerde einreichen das darauf bei der Erstellung meines Accounts nicht hingewiesen wurde.

Ich habe das Casino das erste mal am 31. Mai 2021 besucht und seitdem immer wieder eingezahlt und gespielt, dabei einen sehr hohen Verlust erwirtschaftet. Daraufhin hab ich einen Selbstausschluss beantragt.

Nach meiner Recherche habe ich knapp €22.000,- bei Stake verloren obwohl es in Österreich nicht legal ist.

Dear zechner64,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.

Unfortunately, in this case, we are not able to help you and you are not entitled to any refund of your deposits. I can only recommend you to do better research next time and play only in the casinos licensed by the Austrian Ministry of Finance (Bundesministerium fürFinanzen, BMF) and the Austrian Tax Office (Finanzamt Österreich).

Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

Dear zechner64,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.