Stake Casino - Pelaaja pyytää hyvitystä talletuksistaan.

I accidentally deposited 3.0654 ETH to my self-excluded stake account. I should have been fully banned from all stake services, however, they are not letting me to withdraw my own balance.

Hello Spykeliggy,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account excluded and how are you able to log in there if it's closed? When did you deposit the money into the casino and do you have any evidence of it? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I have talked to them a few days ago, and I had requested self-exclusion 10 weeks ago, but I still had access to my account.

https://prnt.sc/bwvVcJdhKOkg

Hello Spykeliggy,

When was the last time you requested to withdraw your balance and what did the casino respond?

Dear Spykeliggy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.