Stake Casino - Pelaaja ei voi nostaa varoja.

The bookmaker asked me to contact him by mail. accounts@stake.com on the website itself, the upload documents button that I am ready to provide for some reason does not work, I wrote to them a week ago, the bookmaker did not respond in a week. As a result, I cannot simply pass verification due to the bookmaker's negligent attitude towards the players. In addition, I would like to note that when withdrawing funds, the bookmaker writes that only the withdrawal mode is available, but I cannot withdraw money.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you tried accessing your casino profile using a different browser or device to see if the problem persists?
• Have you tried clearing your cookies and cache, deleting your browser history, and then logging into your account again?
• Have you tried contacting the casino via live chat again and informing them that you are still waiting for their email response?
• Have you submitted your identity documents to the casino via email?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear BramhamPilki,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru