Springbok Casino - Pelaajan voitot on takavarikoitu.

Good day,

I am a springbok casino player who recently joined the sites, I have been denied my winnings two times by springbok casino. I understood at first but for the second dispute I did not. I really really need this R1250, As I had already put my needs on it even the groceries at home. Please help me guys. My winnings were confiscated, I read all the T's and S's but I don't know why they did so.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Springbok Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you have been a player at the casino?
• Do I understand correctly that your payout was rejected or canceled? Are the winnings still on your player's balance?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I recently joined the casino maybe it been 2 or 3 months now.

My payout was rejected, the balance is R0.00.

I played slot games.

Thanks for the explanation,

• Did you contact casino support and ask for an explanation as to why your winnings were confiscated? What response have you received?
• Have you passed account verification?

Yes, I passed the account verification. They said I redeemed a bonus with a pending withdrawal and they took everything.

Could you please explain what you mean?

The casino confiscated your winnings of R1250, due to you making a new deposit and activating a bonus?

Was your new deposit also confiscated? How did the casino justify its actions?

Could you please share supporting evidence?

Send the information to my email at tomas@casino.guru

Looking forward to your reply.

Dear Goodness2025,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru