Sportiumbet Casino - Pelaajan kotiutuspyynnössä on viivästyksiä ja ongelmia.

AGREEMENT FOR WITHDRAWAL PAYMENT THROUGH OXXO PAY.

They tried to deposit the money to an unverified card, even though they had the details and account information for a verified card...

THEY DEPOSITED TO THE CARD (MIA) WITH WHICH I MADE A SPEI TRANSFER.

KNOWING THAT I WAS MAKING MY TRANSACTIONS WITH MY VERIFIED CARD... EVEN AFTER AGREEING TO PAY THROUGH OXXOPAY, WHICH WAS THE ONLY OPTION THEY OFFERED ME.

ALL THIS IS FOR THEM TO TAKE A WEEK VERIFYING THE NEW CARD AND ARGUING THAT THE REJECTED PAYMENT WILL NOT BE PAID.

That's acting premeditatedly, with malice aforethought. I don't want to use the terms defraud or steal... but CIRSA HAS A REPUTATION, AND I'VE BEEN A CUSTOMER OF ALMOST 20 YEARS AT THEIR CASINOS WHERE I LIVE. I IMAGINE I'M REGISTERED.

I DON'T THINK THAT'S A JUSTIFIED REASON!!

I DON'T UNDERSTAND HOW THEY ACCEPT DEPOSITS FROM UNVERIFIED CARDS AND CLAIM THE AMOUNTS OF REJECTED TRANSACTIONS??

RETIRO PACTADO PARA PAGO POR MEDIO DE OXXO PAY.

INTENTARON DEPOSITARLO A TARJETA NO VERIFICADA, TENIENDO DATOS Y CUENTA DE TARJETA VERIFICADA...

DEPOSITARON A LA TARJETA(MIA)CON LA QUE HICE UNA TRANSFERNCIA SPEI.

SABIENDO QUE MIS MOVIMIENTOS LOS HACIA CON MI TARJETA VERIFICADA.. AUN HABIENDO PACTADO ELNPAGO POR OXXOPAY QUE FUE LA UNICA OPCION QUE ME OFRECIERON.

TODO ESTONPARA TARDAR UNA SEMANA VERIFICANDO LA TARJETA NUEVA Y ARGUMENTAR QUE QUE PAGO RECHAZADO NO SERA PAGADO..

Eso es actuar premeditadamente con alevosía y ventaja. No quiero utilizar el termino defraudar o robar..pero CIRSA TIENE UN PRESTIGIO Y YO SOY SU CLIENTA DE CASI 20 AÑOS EN SUS CASINOS DE EL LUGAR DONDE VIVO. ME IMAGINO QUE ESTOY REGISTRADA.

NO SE ME HACE UNA RAZON JUSTIFICADA!!

NO ENTIENDO COMO ACEPTAN DEPOSITOS DE TARJETAS NO VERIFICADAS Y SE ADJUDICAN LOS MONTOS DEBTRANSACCIONES RECHAZADAS??

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If anything seems suspicious, contact us directly.

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Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that the casino processed the payment to an incorrect card? If this is the case, could you kindly clarify whether the payment method they used is registered in your name?
• Were you able to manually choose a withdrawal method, or was it automatically assigned by the casino?
• Additionally, have you previously completed any successful withdrawals at this casino?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello,

Apparently, they didn't receive a response or follow up on my complaint. If it's beyond their ability to help me resolve this situation... although for them it's already resolved, arguing "no" to the withdrawal I requested, which I won without any breach of contract, using my own money, no bonus or anything of the sort... PERHAPS THE INFORMATION ISN'T REACHING THEM BECAUSE IT'S MOST LIKELY SOMEONE IS INTERFERING WITH MY TRANSACTIONS AND MAYBE THEY'RE IMPOSING COMMUNICATION WITH THE CASINO SINCE I TRIED TO CASH OUT... BECAUSE SPORTIUM CIRSA (I REPEAT) DOESN'T HAVE A REPUTATION FOR NOT PAYING... FURTHERMORE, THE AGENTS WHO HAVE ASSISTED ME DON'T FOLLOW SPORTIUM'S CORPORATE PROTOCOL FORMAT; THEY ANSWER VERY HOSTILELY.

Hola,

Al parecer no obtuvieron respuesta o no le dieron seguimiento a mi queja, si esta fuera de sus posibilidades apoyarme a resolver esta situación.. aunque para ellos ya esta resuelta argumentando el NO para el retiro que solicite el cual gane sin nigun incumplimiento utilizando dinero mio, ningun bono ni nada por el estilo...TAL VEZ NO LE LLEGA LA INFORMACION PORQUE LO MAS PROBABLE ES QUE EXISTA ALGUIEN QUE INTERFIERE MIS TRANSACCIONES Y TAL VEZ ESTE SUPLANTANDO LA COMUNICACION CON EL CASINO DESDE QUE INTENTE COBRAR.. PORQUE SPORTIUM CIRSA (REITERO) NO TIENE ESE PRESTIGIO DE NO PAGAR... ADEMAS LOS AGENTES QUE ME HAN ATENDIDO NO SIGUEN EL FORMATO PROTOCOLARIO CORPOORATIVO DE SPORTIUM, CONTESTAN MUY OSTILES .

I was telling you that if it's beyond your means to support, it's best not to insist anymore... I understand that the lack of response is due to the lack of response from both them and you... I appreciate your kind support in any case.

LES COMENTABA QUE SI ESTA FUERA DE SUS POSIBILIDADES APOYAR, MEJOR YA NO INSISTIR...COMPRENDO QUE LA NO RESPUESTA ESTA EN LA NO RESPUESTA TANTO DE ELLOS COMO DE USTEDES.. AGRADEZCO DE RODAS FORMAS SU AMABLE APOYO.

Dear player, thank you for your response. Are the funds currently still accessible in your casino account? Have you tried requesting another withdrawal through your preferred payment method?

If so, could you please attach a screenshot of your pending withdrawal?

Thank you for your patience and cooperation.

I've only made a deposit. I imagine that by making daily deposits, I'll probably try to withdraw again next January 2027. Let's see if by chance they'll be willing to process my withdrawal request and send me the amount through a method that won't reject the transaction. I'll take a screenshot and gladly send it to you.

He depositado solamente, Me imagino que hechandole ganas depositando diario probablemente el proximo enero del 2027 intentaré retirare nuevamente, haber si de casualidad seles inchan las ganas de atender mi solicitud de retiro para ver si hay posibilidad de hacerme llegar el monto por un medio qué no rechace la transacción.. ahí saco la captura y se las envío con gusto.

I'm very sorry but you haven't answered any of my previous questions. Please check my first reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further. Thank you in advance.

ANSWER 1: THE ONLY WITHDRAWAL OPTION THE CASHIER OFFERED ME WAS OXXOPAY, AND I DID IT MANUALLY. I DIDN'T CONTACT ANY AGENT, NOR DID ANY AGENT ASSIGN ME THAT WITHDRAWAL METHOD. IT WAS IN MY ACCOUNT WHEN I LOGLED IN TO WITHDRAW MY EARNINGS..!!

RESPUESTA 1: LA UNICA ALTERNATIVA DE RETIRO QUE ME OFRECIA EL CAJERO FUE OXXOPAY Y LO HICE MANUALMENTE, NO ME COMUNIQUE NI NIGUN AGENTE ME ASUGNO ESA FORMA DE RETIRO ESTABA EN MI CUENTA CUANDO INGRESE PARA RETIRAR MIS GANANCIAS..!!

Thank you so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Attila

Hello Mariaelodia,

I'm Michal, and I have taken over your complaint. I want to inform you that, given your interaction with an operator who has several unresolved complaints already, achieving a favourable resolution for your case appears to be quite uncertain. Nevertheless, I will take the initiative to reach out to the casino to gain further insight into this issue and explore if there is any way I can assist. In the meantime, I understand that you have exchanged emails with the casino support; please forward them to me at michal.k@casino.guru for review.

We would like to invite Sportiumbet Casino to join the conversation.

Dear Sportiumbet Casino,

Can you please provide clarification on why the player's withdrawal was supposedly processed to an unverified card rather than the verified payment method? Why does the player's issue remain unresolved despite the long time that has elapsed since this issue was raised with you?

Should there be any other factors influencing the situation that cannot be shared publicly, please feel free to share them directly with me via MS Teams or at michal.k@casino.guru

HELLO MICHAL,

I APPRECIATE YOUR KIND ATTENTION AND THAT OF CASINO GURU IN THIS SITUATION.

I REALLY DON'T KNOW WHY THIS PSEUDO-COMPANY CALLED SPORTIUMBET IS BEING LIKE THIS!

I JUST NOTICED THAT THE WEBSITE I PLAY ON HASN'T BEEN UPDATED SINCE 2024 AND CUSTOMER SERVICE ISN'T ANSWERING.

I DON'T THINK INVOLVING YOUR COMPANY CASINO GURU IS A GOOD ALTERNATIVE IN THIS. Perhaps Sportium hasn't even noticed the situation. I suspect there's an intermediary behind these and all the anomalies I experience in my casino transactions. If so, I don't think the authorities will find him or that this situation will be clarified. You can't condemn someone who's already condemned. I respectfully request that you cease your efforts to support this issue. I'm going to forget the case. In fact, when I enter a betting house to wager my resources, my conscience is convinced that the resources are lost from the moment I deposit them, and losing is pointless. It's like a donation or a tribute to the work invested in... Creating addictions: Those who earn a living working for addiction factories are families who also need to eat and live off the fruits of their underemployment. Therefore, my duty of giving them my money is done, and I agree and am aware that entertainment, like addictions, comes at a price. Nobody gives you a free service; what's truly free is what you provide to others. See you soon, and thank you for everything.

P.S. Everyone should do what they do: the forgiver loses, the winner wins, the thief steals... otherwise, what will happen? The world will stop turning!

HOLA MICHAL,

AGRADEZCO SU AMABLE ATENCIÓN Y LA DE CASINO GURU ANTE ESTA SUTUACION.

DESCONOZCO REALMENTE EL POQUE LA ACTITUD DE ESTA PSEUDO EMPRESA LLAMADA SPORTIUMBET!

SOLO QUE ACABÓ DE NOTAR QUE A LA PAGINA QUE ENTRO DONDE JUEGO NO SE ACTUALIZA DESDE 2024 Y EL SERVICIO DE ATENCION A CLIENTES NO CONTESTA.

NO CREO QUE INVILUCRAR A SU EMPRESA CASINO GURU SEA UNA BUENA ALTERNATIVA ANTE ESTO. TAL VEZ SPORTIUM NI CUENTA SE A DADO DE LA SITUACIÓN, SOSPECHO QUE EXISTE UN INTERMEDIARIO QUE ESTA DETRAS DE ESTAS Y TODAS LAS ANOMALIAS QUE ME SUCEDEN EN MIS TRANSACCIONES CON CASIONOS.. SI ES ASI NO CREO QUE LAS AUTORIDADES DEN CON EL NI QUE ESTA SITUACION SE ACLARE.. NO SE PUEDE CONDENAR A QUIEN YA ESTA CONDENADO... SOLICITO DE LA MANERAAS ATENTA DETENER SU ESFUERZO APOYANDO ESTE PROBLEMA,VOY A OLVIDAR EL CASO, DE HECHO CUANDO ENTRO A APOSTAR MIS RECURSOS EN UNA CASA DE APUESTAS MI CONCIENCIA ESTA CONVENCIDA QUE LOS RECURSOS ESTAN PERDIDOS DESDE EL INGRESO Y PERDERO GANAR ES POR DEMAS.. ES COMO UNA DONACION O UN TRIBUTO AL TRABAJO INEVRTIDO EN CREAR ADICCIONES, QUIENES PERCIBEN SUSTENTO ECONOMICO POR TRABAJAR PARA LAS FABRICAS DE ADICCIONES SON FAMILIAS QUE TAMBIEN TIENEN QUE COMER Y VIVIR DE EL FRUTO DE SUBTRABAJO. POR TANTO MI LABOR DE LLEVARLES MI DINERO ESTA HECHA Y YO ESTOY DE ACUERDO Y CONCIENTE DE QUE EL ENTRETENIMIENTO AL IGUAL QUE LAS ADICCIONES CUESTAN, NADIE TE DA UN SERVICIO GRATUITO, LOBUNOCO GRATUITO ES LOQ UE UNO PROPORCIONE A LOS DEMAS. HASTA PRONTO Y GRACIAS POR TODO.

P.D. CADA QUIEN DBE HACER LO QUE HACE, EL PERDOR PERDER, EL GANADOR GANAR, EL LADRIN ROBAR... SINO QUE VA A PASAR EL MUNDO DEJA DE GIRAR !!

Dear Mariaelodia,

I truly empathize with your frustration and disappointment regarding this matter. I wish we could be of more help.

Could you please kindly confirm that you do not wish to continue with this case on our complaint forum?

Thank you very much for your kind attention. Now, regarding their awards ceremony, they should give Sportium a special recognition called the same as what dealers say when they pass their hand over the table to stop placing bets on the roulette numbers: "ROBA MÁS" (Steal More). Sportium Special Award

MUCHAS GRACIAS POR SU AMABLE ATENCIÓN, ahora que sea lo de su premiacion deberían de dar un reconocimiento especial a sportium que se llame igual que lo que dicen los dilers cuando pasan la mano sobre la mesa para no colocar más apuestas en los números de la ruleta, "" ROBA MAS' ROBA MAS SPORTIUM SPECIAL AWARD

Dear Mariaelodia,

I appreciate your response. However, it seems that my original question might have been missed, and I would like to politely follow up on it.

Could you please let me know if you would like to continue addressing this issue on our complaint forum, or if you would rather close the case at this point to avoid any further time expenditure for both of us?

Dear Mariaelodia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I REQUESTED THAT THEY NO LONGER SUPPORT ME THE LAST TIME I WROTE..THANK YOU.

SOLICITE QUE YA NO ME APOYARAN LA ULTIMA VEZ QUE ESCRIBI..GRACIAS.

Dear Mariaelodia,

Thank you for your confirmation.

We’ve closed this complaint in accordance with the player’s explicit request. While we are sorry that we could not offer more assistance in this particular case, we fully respect the player’s decision.

Please remember that you are always welcome to reach out to us again in the future. If you encounter any issues with this or any other casino, whether related to withdrawals, verification, account access or anything else, our team is ready to assist.

If you change your mind or feel you need our support, we will be here to help.

Best regards,

Michal

Casino Guru