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Terrible, they already won many times, they take weeks to pay, putting stupid obstacles. The last one they did to me was that I had 25 spins, which I won a good amount and it does not appear in my balance and they tell me that it is my fault that the cookies that the history did not want burn this page but I'm tired, you can't deposit Agusto and play because they always come out with a detail

Pésimo ya les ganado muchas veces tardan semanas en pagar poniendo trabas estúpidas la última que me hicieron fue que tenía 25 giros los cuales gane una buena cantidad y en mi saldo no aparece y me dicen que es culpa mía que los cookies que el historial no quería quemar a esta página pero ya me cansaron no puede uno depositar Agusto y jugar porque siempre salen con un detalle

Dear Kingrous,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Do I understand correctly that winnings from Free Spins were not credited correctly into your account?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Correct, the winnings were not credited to my balance and they tell me that the spins have not yet been spun, which is not true. I have the history of each of the spins and they tell me that this is not valid and they ask me for things that are impossible to obtain for give me the profit In short, they make me feel like I'm telling lies here is the history I hope it helps you

Correcto no fueron acreditadas a mí saldo las ganancias y me dicen que los giros están aún sin girar cosa que no es cierta yo tengo el historial de cada uno de los giros y me dicen que eso no es válido y me piden cosas imposibles de obtener para darme las ganancias. En fin a mí me ponen como si estuviera diciendo mentiras ahí está el historial espero te sirva

Thank you, Kingrous, for your reply. I do apologize but I don't see any winnings of Mex$2,060. Could you please elaborate? Was it the entire game session of Free Spins that wasn't credited correctly?

They fixed it a few days ago thanks

Lo arreglaron hace unos días gracias

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Kingrous, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru