Sportiumbet Casino - Pelaaja ei voi käyttää tiliään eikä nostaa voittojaan.

Good morning.

I was playing normally until one day I lost access to my account.

First I got an internal error. I called the support number and they told me that my account is fine and active, which confirms a withdrawal I made hours before that situation.

They told me I'd get access within 72 hours, but I'm still stuck. Email support isn't responding, and they're not offering any solutions. I tried to log into my account today, and it said my password was incorrect, then it was temporarily locked, and it said I had to email support (where they're not responding at all).

Honestly, that seems like a scam. I earned money, withdrew some of it, and then they took away access to my verified and active account.

I don't plan to use that betting site anymore because of the problems it causes and its non-existent customer service. I just want them to let me withdraw my money or send it to my bank account before I escalate this issue to the Ministry of the Interior.

Greetings, and I hope you can help me. Thank you very much.

Buenos días.

Estuve jugando con normalidad hasta que un día deje de tener acceso a mi cuenta.

Primero me salía un error interno \r\r. Llamé al número de soporte y me dijeron que mi cuenta se encuentra bien y está activa lo que confirma de hecho un retiro que hice horas antes de esa situación.

Me dijeron que en 72h me daban acceso pero sigo igual. En el soporte por correo no me contestan, no me dan ninguna solución. Intenté entrar a mi cuenta hoy a parece contraseña incorrecta y luego se bloqueó temporalmente y apareció que tengo que mandar correo al soporte (donde no contestan para nada).

La verdad eso parece fraude. Gané dinero, retiré una parte y me quitaron acceso a mi cuenta verificada y activa.

No pienso usar más esa casa de apuestas por los problemas que ocasiona y por servicio al cliente inexistente, solo quiero que me dejen entrar a retirar mi dinero o que me manden el dinero a mi cuenta bancaria antes de escalar ese problema a SEGOB.

Saludos y espero me puedan ayudar. Muchas gracias.

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Dear Lucabudal,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you are experiencing.

From your description and the screenshot you provided, it appears that you are encountering an internal error when trying to access your account, along with password/login issues, while your account was reportedly still active shortly after your withdrawal request.

To better understand the situation and assist you effectively, could you please clarify the following:

• When exactly did you first lose access to your account?
• Have you successfully completed KYC verification prior to this issue?
• Could you provide any email or chat communication with the casino’s support team (especially their confirmation that your account is active and that access would be restored within 72 hours)?
• Have you attempted a password reset, and if so, what was the result?
• Are you able to access the account from a different device or network, or does the same error persist?

The screenshot suggests a system or login-related issue ("internal error: unable to log in"), which may indicate a technical problem, but we will need to confirm whether this is purely technical or related to account restrictions.

If you have any relevant communication or additional evidence, please feel free to forward it to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela