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It's the biggest casino scam ever. They sent me cashback emails that never arrived in my account. I have all the proof; I'll give them whatever they need privately. It's already in the hands of the police. They scam and deceive you; they've scammed me out of a lot of money.

Es la mayor estafa de casino, me enviaban correos de cashback que nunca llegaron a mi cuenta tengo todas las pruebas por privado doy lo que necesiten y ya está en manos de la policia te estafan y engañan a mi me han estafado mucho dinero.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you haven't received a cashback bonus?
• Have you received any cashback bonuses before?
• Could you please confirm that you met all requirements to be eligible for this bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

They sent me emails, all of which I have, promising cashback money that never arrived in my account. That's how they scam players. I even deposited over 9000 euros and never saw a single cashback. I've never been scammed, and I want to make sure it doesn't happen to anyone else.

Me mandaban correos q los tengo todos con cashback de dinero que nunca llegaron a mi cuenta así van engañando a los jugadores llegue a depositar más de 9000 euros y nunca jamás vi un cashback nunca me han estafado y para q no le pase a nadie más.

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear User21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru