Spinrollz Casino - Pelaajan voitot viivästyvät.

Hello, I'm filing a complaint because this casino is the typical one that takes a long time to pay out winnings and doesn't check the account before making the first withdrawal, so the 2 steps take a long time, just to reverse the withdrawal and lose the prize won. But this time I'll wait as long as it takes and I'm counting on Casinoguru's help.

Olá estou entrando com uma reclamação, pois esse Casino é o típico que demora para pagar os ganho e não verifica a conta antes de realizar o primeiro saque, então as 2 etapas é demorado, justamente para revertemos o saque e perder o premio conquistado. Mas dessa vez irei esperar o tempo necessário e conto com a ajuda do Casinoguru.

Dear ericleo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Yes, I'll wait the 14 days Kristina, thank you very much!

Sim eu aguardo os 14 dias Kristina muito obrigado,!

Hi Kristina I have received more winnings, can you mark my complaint as resolved please thank you!

Olá Kristina recebi mais ganhos, pode marcar como resolvida minha reclamação por favor obrigado!

Dear ericleo,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru