Spinrollz Casino - Pelaajan tili on edelleen ratkaisematta eikä sitä ole suljettu.

Several months ago, I filed a complaint here because my account wasn't closed at my request. After a long wait, I received a small refund of my stakes. Now I'm constantly bombarded with ads and bonuses again. Due to my addiction, I've unfortunately started gambling again. Therefore, I'm demanding the return of my deposits totaling nearly €1200 and requesting that my account finally be deleted. The guidelines have been violated once more.

Vor mehreren Monaten hatte ich bereits hier Beschwerde eingereicht, da mein Konto auf meinen Wunsch hin nicht geschlossen wurde. Nach langer Zeit wurde mir dann ein kleiner Betrag meiner Einsätze erstattet. Nun bekomme ich wieder ständig Werbung und Boni. auf Grund meiner Sucht habe ich leider wieder gespielt. Daher fordere ich meine Einzahlungen in Höhe von knapp 1200€ zurück und bitte jetzt endlich um Löschung des Kontos. Es wurde wieder gegen die Richtlinie verstoßen.

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Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Spinrollz Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise whether you have opened a new account or regained access to your original account?
• Could you please forward your original self-exclusion request along with any communication between you and the casino? You can reach me at attila.g@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila