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Hello, I have a problem: the money shown in the screenshot hasn't arrived in my account for a month now, and I keep being told that they are working on it.

Guten Tag ich habe das Problem, dass das geld was man hier im screenshot sieht seit 1 monat nicht auf dem konto ankommt ud sie mich immer mit wir arbeiten daran vertröstret wird.

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Dear Streifer3000,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila