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Hello Casino Guru,

I would like your assistance with two casinos, LollySpins and Spinko.me.

I have previously been self-excluded/disabled due to gambling problems on All Spins. All Spins’ own terms, section 7.2, state that an account closed due to gambling addiction cannot be reopened.

I would therefore like you to investigate whether this self-exclusion should also have applied to LollySpins and Spinko.me, particularly if these casinos are connected through the same operator, platform or gambling group.

I am requesting a refund of deposits made to LollySpins and Spinko.me during the period when my gambling-problem self-exclusion should have been respected.

I can provide:

- Evidence of my gambling-problem self-exclusion at All Spins

- A screenshot showing the "Disabled – Gambling Addiction" status

- The relevant section 7.2 from All Spins’ terms

- Evidence of my communications and the dates they were sent

- Transaction/deposit information for LollySpins and Spinko.me

Please let me know if you need any additional documentation from me.

Kind regards,

[Name]

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have reviewed the responsible gambling policy, and this is what I found:

Self-exclusion

In case You are diagnosed with a gambling addiction or try to stay away from gambling for a different reason, we want to assist you to stay away from anything, that does nothing good for you. "Self-Exclusion" means, that You exclude yourself, out of Your own choice, from all gambling services. This exclusion cannot be undone for a set amount of time.

If you wish to self-exclude yourself from gambling, please message our support and give them a time span between 6 months and 5 years. They will also explain all further steps to you and what is needed from you.

Customer support: support@spinko.me

Please keep in mind that Self Exclusion is permanent for the set time span and will not be undone for your own protection.

During Self Exclusion you are not allowed to create a new Account and every attempt to create a new Account during Self Exclusion is a violation of our Terms of Service and may result in the permanent ban of your original account.

Unfortunately, it is not stated that all accounts held at other casinos operated by the same company will be automatically blocked or self-excluded. Please understand that self-excluding from one casino does not necessarily guarantee protection across all associated platforms.

To proceed further, could you please confirm whether you specifically requested a self-exclusion from Spinko.me?

Additionally, please note that we are unable to mediate complaints with multiple casinos in a single thread. In case you are experiencing difficulties with other casinos as well, we recommend submitting a new complaint separately.

I look forward to your reply.

Best regards,

Attila