Spinit Casino - Pelaajan voittojen nosto on viivästynyt.

Hello,

This is the first withdrawal request made with the casino and it has not been processed for almost 2 weeks.

When asked, you get the standard answer, just like at most casinos.

Greetings, Florian

Hallo,

dies ist die erste beantragte Auszahlung mit dem casino und würde nun seit fast 2 Wochen nicht veranlasst.

Auf Nachfrage bekommt man die Standard Antwort wie bei den meisten casinos.

Grüße, Florian

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Dear PasoBet,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear PasoBet,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

The payment is still pending and has not been processed.

Best regards, Florian

Hallo,

die Auszahlung ist nach wie vor offen und wurde nicht durchgeführt.

Viele Grüße, Florian

Dear PasoBet, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hello Karla,

Here are my answers:

1. This is the first payout; no payout has been successful before.

2. No verification has been requested so far, which is why I haven't been able to complete it. (Screenshot)

3. I chose the sports first deposit bonus, but was limited before I could use it. Therefore, I had to cancel the bonus.

4. I mainly bet on sports.

5. I sent the details of the casino transaction via email.

Greetings, Florian

Hallo Karla,

folgend meine Antworten:

1. Dies ist die erste Auszahlung, davor hat noch keine Auszahlung erfolgreich stattgefunden.

2. Es wurde bisher keine Verifizierung verlangt, weshalb ich diese auch nicht machen konnte. (Screenshot)

3. Ich hab den Sport Ersteinzahlungsbonus gewählt und würde jedoch limitiert bevor ich ihn umsetzen konnte. Deshalb hab ich den Bonus canceln müssen.

4. Ich habe hauptsächlich auf sport gewettet.

5. Den Verlauf mit dem casino habe ich per Mail geschickt.

Grüße, Florian

Dear PasoBet, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please clarify the exact date when you requested the withdrawal?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation.

Karla