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I have been waiting over a week for my winnings to access my account I provided a screenshot of €230 that I won this did not add to my wallet after sending at least 10 different emails I received nothing back no help nothing

this is a joke I have attached my winnings that I have not received

something needs to be done

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Am I correct in understanding that the winnings you accumulated in the game round shown in your screenshots were not credited to your account?
• Do you have any additional evidence proving that you won this amount, for example a video recording of the gameplay?
• When you check your gaming history, is this specific game round visible there at all?
• Did you encounter any technical difficulties while playing this game?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Evanb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru