Spinit Casino - Pelaajan tili on suljettu.

They have closed my account and dont let me log in to withdraw my funds. I am not sure of the exact amount I had.

They have given me no reasons why and have started ignoring my mails. I want help to get it solved.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Could you please advise how long you were a player at the casino and when exactly your account was blocked?

It have been closed since october

How did you learn about your account being blocked?

Just tried to log in, then they had a lot of excuses that it was «under review». Not been opened even if I have sent selfie etc.

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

All of them

Did you achieve your current balance with the help of a bonus?

I got some freebets when I lost, but I am not sure I had used any of them when it was closed.

Could you please share with me your communication with the casino regarding the issue?

Look at the pictures below, no response on my mails from 11. and 20. january.

Hello Norwegiangambler,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your patience.

Did the casino provide an explanation as to why your account was closed and your money withheld since your last post?

Share any new information to my email at tomas@casino.guru or post it here.

Only this, but they have ignorered me for weeks now and refuse to let me withdraw the remaining funds. Even if I have sent them all documents they asked for.

Thanks for your responses so far.

• Is there any evidence that you having balance on your account before it was closed?
• Have you received any confirmation from the casino about canceled payouts from that time, for example?

Share this evidence with me at tomas@casino.guru

Is there any evidence that you having balance on your account before it was closed?

No, they will not let me log in and have closed it.

Have you received any confirmation from the casino about canceled payouts from that time, for example?

No, they have stopped responding to my mails too. Look at the picture below. No response since 11. January.

Thanks for your reply.

Is there any previous communication between you and the casino to point out that verification is needed before the payout is processed?

Please let me know.

Yes, I have sent this a long time ago

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Spinit Casino representative to join this conversation.

Dear Spinit Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Hello everyone.

We kindly inform you that we are checking the matter and we will have updates for you as soon as possible.

Thank you for your patience and understanding.

Best regards,

Spinit Team

Dear Spinit Casino,

We will be waiting for your update.

Thank you for your cooperation.

Do you see how they are able to just make the months go? This should be bad for their rating. They send copy/paste messages here and are not responding on mail.

I sent documents in January and sent a reminder several times. Now they asked for it again… And I sent it again. Just pay my money and try to scam someone else.

Still no response from them on my mails.

Dear player,

We would like to inform you that we could not locate your documents in our system. Could you kindly provide us the 8-digit number of the e-mail that you have provided the documents to?

Thank you for your cooperation.

Best regards,

Spinit Tea m

I have not recieved any 8 digit code? Documents sent again.

Dear Spinit Casino,

Could you please confirm, if you have been able to locate player's documents?

Dear player,

We kindly inform you that we have received your e-mail. We have sent you a follow up e-mail regarding your documents. Please kindly, check. If you have any questions, do not hesitate to inform us so to help you.

Best regards,

Spinit Team

Dear Spinit Casino,

Could you please provide us with an update on player's submitted documents?

Thank you.

sent on mail yesterday too

Dear player,

Thank you for your patience while our team reviews your verification documents.

Upon further review, we have noted that the following items are still required to complete the process:

-Proof of Card Ownership: A clear photo of the card ending in 6812 (CC416598******6812). Please ensure the first 6 and last 4 digits are visible, while the middle digits and the CVV on the back are covered for your security.

-Transaction History: A full bank statement or transaction log for this specific card covering the month of October in pdf form.

Please note that these documents were not found in your previously submitted ticket. You may kindly send us in the same e-mail ticket the above documents and our Verification team will check them as soon as possible.

Thank you for your cooperation.

Best regards,

Spinit Team

Haha, keep dragging time…

You told me the required documents was recieved?! I have sent this before. Sent again

Dear Norwegiangambler,

Have you received any update from the casino?

Nope…

They have now asked for my bank details again. Only for them to use a couple weeks and tell me Revolut is not possible. Just pay my withdrawal in crypto and get over with it… All details have been forwarded several times now.

Dear Spinit Casino,

Could you please specify, what can be done to speed up the player's withdrawal process?

Thank you.

Dear player,

We kindly inform you that we have received your bank details.

Please, be informed that we will need from you to provide us Norwegian IBAN for the payment.

Thank you so much for your cooperation.

Best regards,

Spinit Team

You know very well that Norwegian banks do not like gambling money. I have never deposited with my Norwegian bank, so this makes no sense!? I have used Revolut and crypto for a reason. You need to let me withdraw to one of those.

Dear Spinit Casino,

Could you please clarify, why this specific payment method is needed to be used?

Dear player,

You may kindly provide us crypto wallet details.

The available cryptocurrencies are: BTC, LTC, DOGE, ETH, USDC (ERC20)

Thank you for your cooperation.

Best regards,

Spinit Team

I have sent my ETH adress many weeks ago? I hope Casino Guru dont accept this and give this casino a bad rating.

0xABf81602931efb0679d54178092BE441a5624a6E

Dear Spinit Casino,

Would you be able to send the payouts to the mentioned address?