Spinit Casino - Pelaajan kotiutus viivästyy ja on estetty.

Hi. I tried to withdraw 5000NOK for 15 days (from 15.08.25 to 30.08.25) and they ended up doing nothing. Stood "pending approval" the whole time. I have contacted them so many times now with the same answers every time. I read feedbacks at trustpilot with plenty of similar cases. I ended up to cancel the withdrawal on 5000NOK because i thought i wouldn't get the money anyways - but the case is that i ended up winning even more. I now sit with 29000NOK, and considering all the feedbacks and my own experience i need to try something to get my money. Can you help me? I have withdrawals on 15000NOK right now and even 15000NOK more to withdraw (they only allows 5000NOK withdrawals each day so i have to wait to withdraw the rest) I would really appreciate if you could help me! Best regards Glenn *****

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have your initial 5000 NOK winnings been earned with the help of a bonus?
• Could you please share with me your communication with the casino or a screenshot of your withdrawals with the status visible? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

They withdrawed all the money all of a sudden. I'm not sure what triggered it, but thank you for your time anyways!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear jensi,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas