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I won €1,500 at SpinGreen Casino on September 12. They paid me €300 and requested further verification for the remaining €1,200. After several days, they confirmed that my account was verified and that I could withdraw the remaining €1,200 (withdrawal on September 18). After several days, having not received the money, I contacted the chat and they told me that due to problems with the payment provider, they had to pay me the money in three installments of €400. I received €400 on the same day, September 25. I'm still waiting for the remaining €800. Nothing arrives. I write dozens of emails, no response! Different responses in the chat: either that they don't handle withdrawals, or that it was paid on September 25 and I have to wait 5 days (which have passed anyway!), or that perhaps there are still problems with the payment provider. A different response every day! Meanwhile, I've been waiting since September 12 for my money, and they haven't even paid me half! AVOID THIS MESS. I TRIED TO BE BRIEF, BUT BELIEVE ME, THESE 3 WEEKS HAVE BEEN JUST NERVES, STRESS, AND WASTED TIME. The chat waits are infernal... he NEVER responds via email!

Ho vinto 1500€ su spingreen casino il 12/09. Mi hanno pagati 300 € e per i restanti 1200€ hanno richiesto ulteriori verifiche e dopo diversi giorni mi hanno confermato che è il mio conto è stato verificato e che posso ritirare i 1200€ restanti (prelievo il 18/09). dopo diversi giorni, non aver ricevuto i soldi scrivo in chat e mi rispondono che per problemi con il provider dei pagamenti me li devono pagare in 3 rate da 400 €...ricevo 400€ lo stesso giorno il 25/09 ... e rimango in attesa per i 800€ restanti...niente arriva. scrivo decine di email, nessuna risposta! in chat risposte diverse : o che loro non gestiscono i prelievi, o che è stato pagato il 25/09 e bisogna aspettare 5 giorni (che sono comunque trascorsi!)o che forse sono ancora problemi con il provider dei pagamenti. ogni giorno una risposta diversa! intanto io aspetto dal 12/09 di avere i miei soldi e non mi hanno pagata manco la metà! EVITATE QUESTO CASINO, HO PROVATO AD ESSERE BREVE MA CREDETEMI CHE IN QUESTE 3 SETTIMANE SOLO NERVI, STRES E TEMPO PERSO. in chat sono attese infernali...via email non rispondona MAI!

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi, just yesterday I received another €400. I think my review here + the discussion on the forum contributed to this payment, which from my gaming account history shows as paid yesterday and also came in yesterday... now the FINAL €400 are missing... it seems they make one a week... I'll keep you updated, I hope they pay me these soon too! Although it's still strange that they split a withdrawal into installments as they please... and then you have to wait about a week for each one. Thanks so much!

Ciao, proprio ieri ho ricevuto altri 400€ . Penso che la mia recensione qui + il dibatito sul forum ha contribuito a questo pagamento, che dal istorico sul conto gioco risulta pagato ieri ed sono entrati sempre ieri...ora mancano gli ULTIMI 400€... sembra che ne fanno uno a settimana....vi tengo aggiornati, spero che a breve mi pagano pure questi! anche se è comunque strano che rateizzano un prelievo al loro piacere...e poi bisogna pure aspettare circa 1 settimana per ognuno. grazie mille!

HI,

I'll update you on my situation with Spingreen...

As I was saying, I received the second installment of my withdrawal last Wednesday and I'm waiting for the last payment of €400, nothing yet and they don't respond to either email or chat, I've been waiting for up to 45 minutes!

I don't think they intend to pay for it all.

Thank you

Ciao,

vi aggiorno sulla mia situazione con spingreen...

come dicevo ho ricevuto la seconda rata del mio prelievo mercoledi scorso e aspetto l'ultimo pagamento di 400 €, niente ancora e non rispondono ne email ne chat, sono rimasta in attesa anche 45 minuti!

non penso che intendono di pagare il tutto.

grazie

Dear player, when did you request the outstanding withdrawal that has not been paid yet?

The withdrawal of €1200 was requested on September 18 (obviously after they verified my account and confirmed I could withdraw it all). On September 25, they said they had to pay me in three installments of €400 due to issues with the provider. I received the first installment the same day, and then the second installment on October 1. They still owe me €400, the final installment! They finally responded to my chat today, after I'd written to them dozens of times, telling me they had no information on this... I don't know what to do.

Il prelievo di 1200€ è stato richiesto il giorno 18/09 (ovvio dopo la verifica del conto e la loro conferma che li posso prelevare tutti ). il 25/09 hanno detto che devono pagare in 3 parti da 400€ per problemi con il provider e ho ricevuto il giorno stesso la prima parte e poi il 01/10 la seconda parte; mi devono ancora 400€, l'ultima rata! in chat mi hanno risposto finalmente oggi, dopo decine di volte che li ho scritti, dicendomi che non hanno informazioni su questo...non so piu cosa fare.

PS Here you can see that on September 18th I made a withdrawal of €1200, and they paid me €400 on September 25th. Then you see 3 withdrawal attempts of €800, and then on October 1st the other part of €400. ALL MOVEMENTS are made by them, except the first one on September 18th! It's all strange! They didn't reverse them and then withdraw them in parts... no, I haven't touched them since September 18th...

P.S qui potete vedere che il 18/09 ho fatto il prelievo di 1200€ , e mi hanno pagato il 25/09 400€ . poi si vedono 3 tentativi di prelievo di 800€ , e poi il 01/10 l'altra parte di 400€. TUTTI I MOVIMENTI sono fatti da loro, trane il primo del 18/09! è tutto strano! non li hanno stornati per poi prelevarli io in parti...no, io no li ho piu toccati dal 18/09...

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear julie8888,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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