SpinGrande Casino - Pelaajan kotiutus on viivästynyt.

I would like to file a complaint against Spingrande Casino (spingrande.com) regarding a delayed withdrawal and lack of customer support.

I won funds on July 27, 2026, and requested a withdrawal of €1,558.30 on the same day. However, as of today, my withdrawal has still not been approved or processed.

I have contacted the casino multiple times via email to ask about the status of my withdrawal, but I have not received any response at all. The complete lack of communication is very concerning and unprofessional.

At this point, I am worried that the casino is intentionally delaying or ignoring my withdrawal request. I have fulfilled all requirements to the best of my knowledge, and there should be no reason for this delay.

I kindly ask Casino Guru to assist me in resolving this issue and help ensure that my withdrawal is processed as soon as possible.

Thank you for your help.

Best regards / Oskari P***

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Dear op4444,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Kristina

Dear op4444,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.