Spinfest Casino - Pelaajan kotiutus on viivästynyt.

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Spinfest Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please share a screenshot of your withdrawal request?
• Did you use the same payment method to request withdrawals as you used for deposits?
• Have you attempted to contact the casino support team again about this issue since your last email?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello Natalie,

Could you please share a screenshot of your withdrawal request?

I'm having trouble uploading the screenshot. Can I send it to you via email?

Did you use the same payment method for withdrawals as for deposits?

Yes

Have you tried contacting the casino support team about this issue again since your last email?

No, but I'll try again today.

kind regards,

Michael

Hallo Natalie,

Könnten Sie bitte einen Screenshot Ihrer Auszahlungsanforderung teilen?

ich habe Probleme den Screenshot hochzuladen. Kann ich ihnen diesen per Email senden?

Haben Sie für Auszahlungen dieselbe Zahlungsmethode verwendet wie für Einzahlungen?

Ja

Haben Sie seit Ihrer letzten E-Mail erneut versucht, das Casino-Supportteam zu diesem Problem zu kontaktieren?

Nein, dass werde ich aber heute nochmal probieren.

lieben Gruß,

Michael

Thank you very much for your reply! Could you please forward the screenshot together with all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here if it works for you this time. Thank you in advance.

Hello Natalia,

I just sent you an email. Did you receive it?

kind regards,

Michael

Hallo Natalia,

ich habe ihnen gerade eine Email gesendet. Haben sie diese erhalten?

lieben Gruß,

Michael

Dear Popy71,

We would kindly request to upload the required documents in order to complete your account verification and proceed with the payment.Thank you in advance.

Kind Regards,

Spinfest Team

Hello Spinfest Team,

I have just uploaded the requested documents.

kind regards,

Michael

Hallo Spinfest Team,

ich habe soeben die angeforderten Dokumente hochgeladen.

lieben Gruß,

Michael

Hello Spinfest Team,

I see in my verification tab that the verification is complete. Can you confirm this?

kind regards,

Michael

Hallo Spinfest Team,

ich sehe in meinem Verifizierungstab, dass die Verifizierung abgeschlossen ist. Können Sie dies bestätigen?

lieben Gruß,

Michael

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Popy71,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Spinfest Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Hello Jana,

On September 12, 2025, the casino paid out two €500 bonuses for the first time. I'll be happy to notify you here of any further payouts.

kind regards,

Michael

Hallo Jana,

am 12.9.2025 hat das Casino erstmals 2x500€ ausgezahlt. Ich werde Sie gerne hier bei weiteren Auszahlungen benachrichtigen.

lieben Gruß,

Michael

Dear Popy71,

thank you for the update. Please keep us updated when you receive more funds.

Dear Popy71,

We are pleased to inform you that your account verification and payment have been successfully completed.

Furthermore, we would like to inform you that we endeavour to complete the new withdrawal requests as soon as possible.

Thank you for your cooperation.

Kind Regards,

Spinfest Casino Team

Hello Jana,

To date, €3,000 has been paid out. €5,380 remains outstanding.

kind regards,

Michael

Hallo Jana,

bis heute wurden 3000€ ausgezahlt. Offen sind noch 5380€.

lieben Gruß,

Michael

Dear Popy71,

thank you for the update. Please keep us informed of any new development.

Hello Jana,

I requested three €500 withdrawals 10 days ago. These have not been processed yet.

kind regards,

Michael

Hallo Jana,

ich habe vor 10 Tagen 3x 500€ zur Auszahlung beantragt. Diese wurden bis heute noch nicht bearbeitet.

lieben Gruß,

Michael

Dear Popy71,

thank you for the update. Please allow some more time for processing the withdrawal and keep us informed.

Dear Popy71,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Jana,

Sorry for the late reply. On October 2, 2025, three €500 payouts were made. Today, the casino paid out one €500 payout. A total of €5,000 has been paid out so far.

Still outstanding is 3380€

kind regards,

Michael

Hallo Jana,

tut mir leid für die späte Rückmeldung. Am 2.10.25 wurden 3x 500€ ausgezahlt. Heute wurde 1x 500€ vom Casino ausgezahlt. Insgesamt wurden bis jetzt 5000€ ausgezahlt.

Offen sind noch 3380€

lieben Gruß,

Michael

Dear Popy71,

thank you for the update. Please keep us informed of any new development.

Hello Jana,

Today another €500 was paid out by the casino.

kind regards,

Michael

Hallo Jana,

heute wurden erneut 500€ vom Casino ausgezahlt.

lieben Gruß,

Michael

Dear Popy71,

thank you for the update. Please keep us informed when you receive more funds.

Hello Jana,

On October 9, 2025, 3x €500 were paid out by the casino.

A total of 877€ is still outstanding

kind regards,

Michael

Hallo Jana,

am 9.10.2025 wurden 3x 500€ vom Casino ausgezahlt.

Offen sind insgesamt noch 877€

lieben Gruß,

Michael

Dear Popy71,

thank you for the update. Please keep us informed of any new development.

Hello Jana,

Today another €500 was paid out by the casino.

A total of 377€ is still outstanding.

kind regards,

Michael

Hallo Jana,

heute wurden erneut 500€ vom Casino ausgezahlt.

Offen sind insgesamt noch 377€.

lieben Gruß,

Michael

Dear Popy71,

thank you for the update. Please keep us informed when you receive your last withdrawal.

Dear Popy71, We are happy to confirm that your payment has been successfully completed. Thank you for your patience.

Kind Regards,

Spinfest Team

Hello Jana, Hello Spinfest Team

I can confirm that the casino has processed and transferred the last withdrawal of €377.

Many thanks for your great help and kind regards,

Michael

Hallo Jana, Hallo Spinfest-Team

ich kann bestätigen, dass das Casino die letzte Auszahlung von 377€ bearbeitet und überwiesen hat.

vielen Dank für die tolle Hilfe und lieben Gruß,

Michael

Dear Popy71,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru