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Guys, I'm furious. My card was debited twice when I deposited 100 PLN. Support confirmed that they only see one deposit, and the other is being processed by the bank. It's been 10 days, there's no money on the card, and they haven't provided any specific information.

This is my own money, and the casino is still avoiding responsibility. I'm asking Casino Guru to help me figure this out and get my funds back.

Panowie, jestem wkurzony. Przy wpłacie 100 zł pieniądze zostały pobrane z mojej karty dwa razy. Support potwierdził, że widzą tylko jeden depozyt, a drugi w trakcie przetwarzania przez bank. Minęło już 10 dni, kasy na karcie nie ma, żadnej konkretnej info nie dają.

To są moje własne pieniądze, a kasyno ciągle unika odpowiedzialności. Proszę, żeby Casino Guru pomogło to wyjaśnić i odzyskać moje środki.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful deposits into this casino before?
• Could you please forward me a bank statement showing both transactions that have been deducted from your bank account? My email address is veronika.f@casino.guru.
• Which payment method did you use for this deposit? Did you have to authorize the transaction in any way? Have you experienced any lags or technical problems during the deposit?
• Can you send me a screenshot of your deposit history in your casino account?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The 100 PLN has already been refunded to my card. Thank you for your help, the matter is now resolved and no longer active.

100 zł zostało już zwrócone na moją kartę. Dziękuję za pomoc, sprawa jest już rozwiązana i nieaktualna.

Dear LubomirW92,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru