SpinCity Casino - Pelaajan kotiutus on viivästynyt.

I made a withdrawal of 10,500 PLN from Spin City Casino and I have now been waiting for 21 days. The withdrawal is still pending. I was informed that the review should take up to 48 hours, followed by up to 5 days for the bank transfer. However, my withdrawal has still not been processed and I have not received my money. I contacted Spin City support, but they told me that due to a high number of requests, they cannot provide me with an exact payment date. I am asking Casino Guru to help me resolve this issue and recover my 10,500 PLN

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Dear Elun,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of your payout request with status visible and your recent communication with support regarding the delay? Send the information to my email at tomas@casino.guru or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas