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On 13. 8. 2026 I sent an email to the casino support requesting a permanent account blocking due to gambling addiction. The casino ignored my request, did not block the account and allowed me to continue depositing money. I made at least 3 more urgent requests via their online web form. They blocked the account only after repeated urgent requests at the end of August 31.8.2026. I demand a refund of all deposits made after 13. 8. 2026.

They do not respect the seriousness of gambling addiction and I consider this a serious problem for licensed casinos.

Dne 13. 8. 2026 jsem podpoře kasina odeslal e-mail se žádostí o trvalé zablokování účtu z důvodu závislosti na hraní (gambling addiction). Kasino moji žádost ignorovalo, účet nezablokovalo a umožnilo mi dále vkládat peníze. Učinil jsem minimálně další 3 urgence přes jejich online web form. Účet zablokovali až po opakovaných urgencích na konci srpna 31.8.2026. Požaduji vrácení všech vkladů učiněných po 13. 8. 2026.

Nerespektují vážnost závislosti na gamblingu a to považuji za závažný problém pro licencované kasína.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinBetter Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Could you please provide a more complete email of the relevant communication between you and the casino?
• After you informed the casino of your gambling issues, have you received any response, either automatic or structured, from a casino representative?
• Has the casino responded to your refund request already? What did the casino reply?

In the meantime, check other resources and information in our responsible gambling guide, found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, the conversation with the casino took place on August 31, 2026 after several emergencies and the account was blocked, see screen. Today I received from block@spinbetter.com The answer is that they forwarded it to the relevant department. Otherwise, no other conversation took place from their side. Even when I wrote to the casino about my problems on 13.8, there was no response, not even after urgent requests via the web form. I mainly want my last 9 deposits in the total amount of $108 to be returned to me. Thank you for your help and response.

Dobrý den, konverzace s kasínem proběhla 31.8.2026 po několika urgencích a účet byl zablokován, viz. screen. Dnes mi přišla z block@spinbetter.com odpověď že to předali na příslušné oddělení. Jinak žádná jiná konverzace z jejich strany neproběhla. Ani když jsem 13.8 napsal kasínu o svých problémech, nepřišla žádná odpověď, ani po urgencích přes web formulář. Chci hlavně aby mi byly především vráceny mé poslední vklady 9x v celkové výši 108$. Děkuji za pomoc a odpověď.

Thanks for your patience and the updates provided.

• Did the casino complete its investigation regarding your self-exclusion requests since your last post?
• Have you received any conclusion regarding the refund of your deposits?

Please let me know.