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I deposited 20 Euros and 50 Euros via bank transfer and turned it into 1700 Euros. Now, I've been trying to withdraw for days, but apparently I can't do it via SEPA bank transfer, because it seems I'm supposed to use the same method for depositing and withdrawing. Did I do that?

What can I do? The support is really not good.

Ich habe aus 20 Euro und 50 Euro per Banküberweisung eingezahlt und daraus 1700 Euro gemacht nun will ich seid Tagen auszahlen, aber es geht natürlich nicht über SEPA Banküberweisung, weil ich anscheind mit gleichen Methode Ein wie Auszahlen soll, habe ich gemacht?

Was kann ich tun? Der Support ist auch echt nicht gut

Dear benetdoering,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please let me ask you a few questions, so I can understand the whole situation completely.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessary, that it will be offered for withdrawals too.

Most online casinos typically require you to utilize the same payment method for withdrawals that was used to deposit funds into your casino account. This approach simplifies the verification process for the casinos.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear benetdoering,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.