SpinBetter Casino - Pelaajan kotiutuspyynnöt on hylätty.

So I was using this site, mainly doing bets, I won up to 400 eur, then I rinsed close to 200 of them and wanted to withdrawal the other 200 and the experience I had was one of a kind, not in a good way. So I tried to withdraw funds via RAPID TRANSFER, which was the only available option, but when I tried to withdraw I got an error message (attached below) that said to withdraw with this method I needed to deposit with it at least one time. I borrow 10 euros to do that and contact customer support, which is the worst I have ever encountered if there were any restrictions, I attached another image of their answer, basically saying I needed to wager 1.1 of the amount to withdraw my balance, ok I bought one 20 euro bonus thinking I would be able to withdraw my 200. Boy was I wrong. I tried to withdraw 200 and got an error message, that I've attached as well. Withdraw denied. How great, then I tried to WITHDRAW 30 EUROS AND THEY STILL DENIED THE REQUEST 😀 😀 😀 😀 After I confront customer support they just block me from the chat. Fucking awesome.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have reviewed the Terms and Conditions of SpinBetter Casino, and this is what I found:

A 'withdrawal' refers to the payout of funds from your real money balance. To comply with Anti-Money Laundering (AML) regulations, all real money deposits must be wagered at least three times (3x) in full before a Withdrawal can be processed. Withdrawals are not restricted by the 7-day timeframe but are strictly subject to KYC and turnover requirements.

• Have you wagered your deposits at least three times before submitting a withdrawal request?
• Did you activate any bonuses with your deposits?
• Which payment methods have you used so far for depositing money into this casino?
• Could you please send me a screenshot of the payment methods that are available in your account for deposits and withdrawals?
• What is the current real-money balance in your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear OIPADHFGPOASDHG,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru