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Hello, this isn't about getting a refund. I just want to report the issue with the 100 free spins Telegram bonus.

Link to the bonus: SpinBetter

The bonus terms and conditions only state that the bonus amount must be wagered 30 times. However, they do not specify that this must be done with real money.

"The total amount of winnings from the free spins must be wagered thirty times (x30). The bonus amount must be wagered within 2 days in the 'Slots' section."

Despite the statement of "transparency" and adherence to the bonus conditions, the casino requires that the amount from the free spins be wagered only with real money.

The casino is attempting to evade responsibility with statements like, "It is meant to be understood," or "We assume no responsibility for third-party promotions." However, bonus terms and conditions must be clearly formulated; this should be explicitly stated in the terms and conditions.

After several requests to credit me with the amount as playable bonus credit, the casino refused to credit me with the amount, despite stating that they "strictly adhere to the rules stated on the website".

Therefore, I feel compelled to file a complaint with you so that you can rate the casino accordingly.

Especially considering that you have to confirm not only your email address but also your phone number, and I don't even want to know what I'm allowing them to do with your data.

Thank you!

Hallo, es geht nicht darum Geld zurück zu holen. Ich möchte nur eine Meldung machen bezüglich des 100 Freespins Telegram Bonus.

Link zum Bonus: SpinBetter

In den Bonusbedingungen wird nur angegeben, das man den Betrag 30x umsetzen muss. Jedoch nicht das dies mit Echtgeld geschehen muss.

"Der Gesamtbetrag der Gewinne aus den Gratis Drehs muss dreißigmal (x30) umgesetzt werden. Der Bonusbetrag muss innerhalb von 2 Tagen im Abschnitt „Slots" umgesetzt werden."

Das Casino verlangt trotz der Aussage von "transparenz" und das man sich an die Bonusbedingungen halten würde, das der Betrag aus den Freespins nur mit Echtgeld umgesetzt wird.

Das Casino versucht sich mit Aussagen wie - "Es ist gemeint", "Wir übernehmen keine Verantwortung für Werbeaktionen von Drittanbietern" aus der Verantwortung zu ziehen. Bonusbedingungen müssen aber klar formuliert sein, dementsprechend müsste dies auch in den Bedingungen so geschrieben stehen.

Nach mehreren bitten mir den Betrag als spielbares Bonusguthaben gutzuschreiben, hat sich das Casino trotz der Aussage das sie sich "Strickt an die auf der Website angegebenen Regeln halten" geweigert mir den Betrag gutzuschreiben.

Daher sehe ich mich gezwungen bei euch eine Beschwerde zu machen, damit ihr das Casino dementsprechend bewerten könnt.

Besonders mit dem Hintergund das man nicht nur Email sondern auch Telefonnummer bestätigen muss und ich gar nicht wissen will was ich denen damit erlaube mit deinen Daten zu tun.

Vielen Dank!

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Dear LeSo19,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the 100 free spins Telegram bonus.

To better understand the situation and assist you effectively, could you please provide more details by answering the following questions?

• Were you able to receive the 100 free spins?
• After using the 100 free spins, how much were your winnings?
• Did you wager the 100 free spins winnings to (x30)? What were your winnings after completing the wagering requirement of free spins winnings to x30?
• What resolution are you seeking in relation to this complaint?

Your cooperation in providing these details will help us investigate and work towards a resolution.

Thank you in advance for your reply.

Best regards,

Jean

Dear LeSo19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru