SpinBet Casino - Pelaajien kotiutuksia hylätään.

Two days ago I hit a jackpot and won more than 2000NZD, after wagering the required amount, I was left with 1809NZD, I requested a withdrawal but it got declined. I reached out to support and they said that I have insufficient balance that’s why it got declined. After that I tried one more time and it again got declined. After that I reached out to support one more time and in the meantime put another withdrawal request. The assistant said, that he sees that the request was declined due to insufficient balance, however he also said that he sees that I have enough balance to make the withdrawal and he will escalate it further to finance department, he said that I need to leave this request of withdrawal and everything should work this time and if it does not work I need to wait for an email for at least up to 24hours where there will be information about my withdrawal but 24 hours have passed and I haven’t received any information and the 3 withdrawal was also declined. Then I wrote to the support two more times asking what’s happening. They answered once again that they see the situation, sent the information to finance departement. But still nothing has changed in the situation.

I attach photos where it is seen how much money I won and what is my real balance and some photos of what the support is saying.

Hello, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with SpinBet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• How long have you been a player at this casino?

Please be aware that occasional clerical errors may occur due to manual payment processing. We kindly request that you contact casino support one more time to address your case and remain patient. As only a short period has elapsed since your win, a delay may occur.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear AGNISSS,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina