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I have won a jackpot of 25,000 and have made 3 withdrawals of 500€ where I am allowed.

one has been done since 6/15 and is still not completed

Other times they would send them to me in 2-3 days and now there is a delay

I'm worried because I won this amount and they might not give it to me.

Έχω κερδίσει τζακποτ 25.000 και έχω κάνει 3 αναλήψεις από 500€ όπου μου επιτρέπεται

η μια έχει γίνει από τις 15/6 και ακόμα δεν έχει ολοκληρωθεί

άλλες φορές μου τα έβαζαν σε 2-3 μέρες και τώρα υπάρχει καθυστέρηση

αγχώνομαι επειδή κέρδισα αυτό το ποσό και μήπως δεν μου τα δώσουν

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Dear Achilleaa412,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have made 3 withdrawals since 21/6 Spinbara and still nothing

Έχω κάνει 3 αναλήψεις από 21/6 Spinbara και ακόμα τίποτα

Dear Achilleaa412,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

still nothing, it hasn't been completed since 6/21 as I said above

ακομα τίποτα, δεν έχει ολοκληρωθεί από 21/6 όπως είπα και παραπάνω

Still no withdrawal

can we help?

Ακόμα καμία ανάληψη

μπορούμε να βοηθήσουμε ;

Dear Achilleaa412, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

I have sent you an email.

Σας έχω στείλει email

Dear Achilleaa412,

Thank you for your response.

I have checked my email and will review the information you have sent. In the meantime, could you please also upload or send me a screenshot of your currently pending withdrawal(s) from your casino account? This will help me verify their current status and assess your case more accurately.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla

They finally made my withdrawals after how many days?

thanks for the interest! I still have a future with withdrawals, I hope everything goes well and if needed in the future, please help me

Μου έβαλαν τις αναλήψεις τελικά μετα από πόσες μέρες

ευχαριστώ για το ενδιαφέρον! Έχω μέλλον ακόμα με τις αναλήψεις ελπίζω να πάνε όλα καλά και αν χρειαστεί στο μέλλον να με βοηθήσετε

Dear Achilleaa412,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru