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### **Complaint to Casino Guru – Missing Bitcoin Deposit on Spinaro Casino**

Dear Casino Guru Team,

I would like to file a complaint regarding a missing deposit on **Spinaro Casino**.

On **21 November 2025**, at around **03:00 (CET)**, I made a deposit of approximately **€1,400** via **Bitcoin** using my **Exodus wallet**. Normally, deposits on Spinaro via Bitcoin are either instant or take no more than a couple of hours. I have deposited many times before without any issues.

However, this time my deposit never arrived.

A few hours after sending the funds, I checked my Exodus wallet and saw that the transaction was fully confirmed on the blockchain with **over 109 confirmations**, meaning the payment was successfully broadcasted and completed on my side.

Despite this, Spinaro support told me that the deposit is still "pending," which is extremely unusual because the blockchain clearly shows that my funds were delivered and confirmed a long time ago.

It has now been **3 days** since the transaction, and I still have not received the deposit in my casino balance. Spinaro has not provided any explanation for the delay or any useful update about where my funds are.

I am requesting your assistance in resolving this issue and ensuring that Spinaro either correctly credits my deposit or provides a clear explanation of what happened.

I can provide:

* Blockchain transaction details / TXID

* Screenshots from my Exodus wallet

* Any correspondence with Spinaro support

Thank you for your help.

Kind regards,

[Your Name or Username]

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Mark30,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Spinaro Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• How long have you been a player at this casino?
• Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear Mark30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru