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I got falsely banned on Spiniarium, I Gamles and won. I wanted to withdraw but I couldn’t, so now I’m waiting and then I got greedy. and actually won more so now I really wanted to withdraw but I couldn’t and then after playing Some more I got banned for (MULTI ACC)

Dear paulssonbuisness,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello! And thanks for fast response.

yea I could have been someone on the same IP that logged in.

I haven’t got a chance to do KYC because I can’t log in, and they have not given me a chance.

My wins was without an active bonus.

thanks!

Hello! So i got unbanned, but i want a compisation. Do you think that posseible?

I am glad to hear your account was made available to you, however, we don't help with issues revolving around compensations, even if accusations are unfounded.

Could you please confirm your balance was restored to kr2000?

Were you able to request a withdrawal? Have your winnings reached you?

Yea i did get my money back, but I couldn’t cash out. So I lost every single penny of it.

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place.

Please let me know if there is anything else we might help you with, otherwise, I will close the complaint. Thank you in advance for your reply and understanding.

Dear paulssonbuisness,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.