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Hello, good evening.

I requested a withdrawal from this casino on 04/28/2025 and to this day I have not received my withdrawal. They keep claiming that they are having problems with "too many withdrawals being made" but they always come up with various excuses for not paying me.

It's hard to wait so long for a withdrawal that was supposed to be quick.

Every time I speak to the attendants, they promise to pay me the same day and at the end of the day I'm frustrated that I don't have my money in my account. I'm very disappointed as I was referred by a friend who said that the withdrawal takes around 1 day. I have all the screenshots of the conversations and promises of payment, but so far they haven't paid.

Olá, boa noite.

Solicitei o saque nesse cassino no dia 28/04/2025 e até hoje não recebi meu saque. Eles ficam alegando que estão com problemas de "muitos saques sendo efetuado" mas sempre arrumam várias desculpas para não me pagar.

Tá complicado ficar aguardando tanto por um saque que era pra ser rápido.

Todas as vezes que falo com os atendentes, prometem pagar no mesmo dia e chega no final do dia com a frustração de não ter meu dinheiro na conta. Estou bem decepcionada já que foi uma indicação de um amigo que disse que o saque leva em torno de 1 dia. Tenho todos os prints das conversas e promessas de pagamento mas até o momento não pagaram.

Dear MARCELLArina,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear MARCELLArina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning!

Today marks 14 days since my withdrawal request.

I requested a withdrawal from this casino on April 28th, 2025 and to this day I have not received my withdrawal. They keep claiming that they are having problems with "too many withdrawals being made" but they always come up with various excuses not to pay me.

It's hard to wait so long for a withdrawal that was supposed to be quick.

Every time I speak to the attendants, they promise to pay on the same day and at the end of the day I'm frustrated that I don't have my money in my account. I'm very disappointed as I was referred by a friend who said that the withdrawal takes around 1 day. I have all the prints of the conversations and promises of payment, but so far they haven't paid.

Every hour they give a reason for canceling. Today it's been 14 days since I placed my order and they're saying I need to cancel and reapply... is that supposed to buy them more time? It's absurd. I didn't cancel my withdrawal and I want to get paid!!! I've been scammed? This is so sad.

I don't have any answer, their chat is always saying something, they don't give me a definitive answer. They're putting me off for such a small amount.

Bom dia!

Hoje faz 14 dias do meu pedido de saque.

Solicitei o saque nesse cassino no dia 28/04/2025 e até hoje não recebi meu saque. Eles ficam alegando que estão com problemas de "muitos saques sendo efetuado" mas sempre arrumam várias desculpas para não me pagar.

Tá complicado ficar aguardando tanto por um saque que era pra ser rápido.

Todas as vezes que falo com os atendentes, prometem pagar no mesmo dia e chega no final do dia com a frustração de não ter meu dinheiro na conta. Estou bem decepcionada já que foi uma indicação de um amigo que disse que o saque leva em torno de 1 dia. Tenho todos os prints das conversas e promessas de pagamento mas até o momento não pagaram.

Cada hora eles falam um motivo pra cancelamento. Hoje faz 14 dias do meu pedido e estão falando que eu preciso cancelar e e solicitar novamente.. seria pra eles ganharem mais tempo?? É um absurdo isso. Eu não cancelei meu saque e quero receber o pagamento!!! Me aplicaram um golpe? Isso é triste demais.

Não tenho resposta nenhuma, o chat deles cada hora um fala uma coisa, não me dão nenhuma resposta definitiva. Estão me enrolando muito por um valor tão baixo.

Thank you for your reply, MARCELLArina. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

Dear MARCELLArina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru