Spinago Casino - Pelaajan kotiutuspyyntö viivästyy ja voitot pidätetään.

Hi Spinago are withholding my wins

tjere have been over $4000 plus in withdrawals

theyvare saying I spent the money in which I did nit

I deposited thousands of dollars in there site and the continue to say I spent

i have screenshots and msges where they continually mocked me around asking for screenshots of deposits ect and then asking me to go to any search engine ect

they continued to take my deposits and I have had so much drama trying to get my wins back

they removed and rejected all withdraw amounts and never payed me a cent

i have screenshots of all the above

i I was also asked multiple times to confirm identity in which I did numerous times

pleas help me come to some to of resolution with them as I’m getting no where and it’s been quite frustrating considering they were quick to except all deposits made

i have many more screenshots of them skirting around my winnings

no one was helpful at all and dealing with them was an absolute nightmare

please help me I’m at my wits end

kind Regards Jody

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please clarify how many pending withdrawal requests are currently in your account? Please specify the dates when you submitted these requests and the amounts requested for withdrawal.
• Did you send the bank statement confirming your Apple Pay deposit as requested by the casino via email? If so, kindly forward this document to me as well at veronika.f@casino.guru.
• Is the casino currently requesting any additional identity documents for the verification of your account?
• When was the last time you communicated with the casino customer support regarding your account verification or the delay in processing your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear JodesCAus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We’ve closed this complaint in accordance with the player’s explicit request. While we are sorry that we could not offer more assistance in this particular case, we fully respect the player’s decision.

Please remember that you are always welcome to reach out to us again in the future. If you encounter any issues with this or any other casino, whether related to withdrawals, verification, account access or anything else, our team is ready to assist.

If you change your mind or feel you need our support, we will be here to help.