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I have been waiting for my 100 euros payout for more than 3 months. Not yet reached me today. Instead, it was always said that my documents are not correct .. I was in the chat 6 times with 6 different advisors and each time I was told that everything is correct now and my payment can go out to me. As I said, not a cent has arrived to this day. V *** r side. Big cheek

Ich warte seit mehr als 3 Monaten auf meine 100 Euro Auszahlung. Bis heute nicht bei mir angekommen. Stattdessen wurde immer gesagt das meine Dokumente nicht korrekt sind.. Ich war 6 mal im Chat mit 6 verschiedenen Beratern und jedes mal wurde mir gesagt das jetzt alles korrekt ist und meine Auszahlung an mich raus gehen kann. Wie gesagt bis heute kein Cent angekommen. V***r Seite. Riesen Frechheit

Dear Jessica,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I must admit that it’s been a long time since you requested your withdrawal. It usually takes a few days to process, not months. Could you confirm that this was your first attempt for a withdrawal? Which documents did you provide? Did the casino specify what is wrong with them?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Jessica,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.