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I got free spins when I signed up, completed the rollover and verified my account. The website chat tells me that everything is fine to make my withdrawal, but I simply cannot access the withdrawal page for more than 5 days, it always gives an error and the house just tells me that it is trying to solve it. But I know other users who are carrying out withdrawals in the house normally! I've used other browsers, cache cleaning as already requested, and nothing solves it

ERROR SHOWN:

APPLICATION ERROR: A CLIENT-SIDE EXCEPTION HAS OCCURRED (SEE THE BROWSER CONSOLE FOR MORE INFORMATION)..

I can't even enter the withdrawal page, just by clicking on "RETIRE" the error appears!

Ganhei rodadas gratis ao se inscrever, cumrpi rollover e verifiquei minha conta. O chat do site me diz que esta tudo certo para fazer meu saque, mas eu simplismente nao consigo acessar a página de saque a mais de 5 dias, sempre dar erro e a casa so me diz que esta tentando resolver. Mas conheço outros usuários que estao realizando saques na casa normalmente! Ja usei outros navegadores, limpeza de cache como ja foi solicitado, e nada resolve

ERRO MOSTRADO:

APPLICATION ERROR: A CLIENT-SIDE EXCEPTION HAS OCCURRED (SEE THE BROWSER CONSOLE FOR MORE INFORMATION)..

Eu nem se quer consigo entrar na pagina de saque, somente ao clicar em "RETIRO" ja me aparece o erro!

Dear pessanha950,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you received confirmation about successful KYC verification? Have you been advised why you can’t withdraw your winnings? Was this your first No Deposit bonus redeemed in this casino?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

My account is verified and a deposit has already been made to it. Only the loot that I can't access. In the chat they inform that everything is fine with my account, they only claim a problem with the site to withdraw, but that has been more than 7 days

Minha conta esta verificada e tambem ja foi feito deposito nela. Apenas o saque que nao consigo ter acesso. No chat eles informam que esta tudo certo com minha conta, so alegam problema com o site para fazer saque, mas isso ja faz mais de 7 dias

Thank you very much, pessanha950, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Spin247 Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello there,

Thank you pessanha950 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Spin247 Casino for their help in resolving this complaint. We would like to know why the player cannot access withdrawals and if we can do anything to help.

Thank you!

Dear pessanha950, I was informed by a casino representative that there was a problem with the withdrawal page that is now fixed. Can you confirm that you can now access the page and attempt to withdraw?

Thank you in advance!

Dear pessanha950,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.