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While waiting for a 1500$ withdrawal, I deposited 30$ and played a game that had a running bonus that i was unaware of. They took and cancelled my withdrawal. These assholes will go to any lengths to not pay out. I will not ever use this casino again. Casumo is way better and they do the right thing and pay out promptly. I lost 1500$

Hello Jeff,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Were your previous winnings obtained by playing with a bonus or real money only, please?

Did the casino indicate playing that game was the reason for confiscating your winnings?

Would you be so kind and forward me the communication between you and the casino? My email address is to kristina.s@casino.guru.

Thank you in advance for your reply.

Best regards,

Kristina

Thank you for your reply, Jeff. Did you breach the mentioned term (playing restricted games) before or after requesting the withdrawal? Did you win your first $1,500 by playing with a bonus, please?

I am m not sure when it was breached but i did request the withdrawal and left some money on the account to continue playing these two of my favorite games

Would you be so kind, and forward me your game history if possible? My email address is kristina.s@casino.guru.

Dear Jeff,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.