Snatch Casino - Pelaajan kotiutus viivästyy tarkistuksen vuoksi.

Lifting is not possible

Your previous bets are subject to review by the game or sports publisher to ensure fair play. You can withdraw funds again once the review has been completed.

This text came and the casino announced that the matter was being handled by a different party, however, 2 weeks have passed and there has been no clarity and the casino has promised to contact the other party and apparently asked that they handle it quickly.

Nostaminen ei ole mahdollista

Aiemmat vedonlyöntinne ovat pelin tai urheilutoimittajan tarkistettavana reilun pelin varmistamiseksi. Voitte nostaa varoja uudelleen, kun tarkistus on suoritettu.

Tämä teksti tuli ja kasino ilmoitti että asiaa käsittelee eri taho, on kuitenkin kulunut jo 2 viikkoa eikä ole tullut selvyyttä ja kasino on luvannut ottaa yhteyttä toiseen tahoon jaa pyytänyt ilmeisesti että käsittelisivät nopeaa.

Dear jony90,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snatch Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your withdrawals were blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino justifying the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The casino history shows only one deposit but I don't remember if the account had existed before. The deposit was made on 11.6.2025 14:06 and the amount was 50e, this included a non-sticky bonus of 100 percent as I recall, but the winnings came in real money and during the withdrawal the bonuses were removed as normal. I only played the casino slot games for about an hour and made a withdrawal request at 13:07 which was 280e. I received a notification either immediately or within a day that the withdrawal would not be successful due to the check in question. I will send you an email with a link from the chat if I get it from there.

Kasinon historiassa näkyy vain yksi talletus mutta en muista oliko tili jo aiemmin ollut. Talletus on tehty 11.6.2025 14:06 ja summa 50e tähän sisältyi non-sticky bonus 100-prosenttinen muistaakseni mutta voitot tuli oikean rahan osuudella ja kotiutuksen aikana bonukset poistuivat kuten normaalisti. Pelasin vain kasinopuolen kolikkopelejä noin tunnin ajan ja kotiutuspyynnön tein 13:07 joka oli 280e. Tähän tuli joko heti tai päivän sisään ilmoitus että nosto ei onnistu kyseisen tarkistuksen takia. Laitan sähköpostiin linkin chatista jos saan sieltä sen.

Thanks for the explanation.

Did the casino conclude the investigation of your gameplay?

Were you allowed to withdraw your winnings?

Please let me know.

I cant see the casino has been down like 2 days. last time before that when checked it was not allowed. i think problem keep going still, but need check when i can log in..

 We're currently performing maintenance

The website is temporarily unavailable while we work on improvements.

Please check back soon. Thank you for your patience.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello jony90,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Snatch Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear jony90 and Casino Guru,

Please be advised that we have received a response from the provider. 

Our anti-fraud team has no further questions for you, and the check has been successfully passed.

Respectfully,

Snatch Casino Representative

Dear jony90 and Casino Guru,

The player successfully withdrew funds and should have received the payout.

Respectfully,

Snatch Casino Representative

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear jony90,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila