Snatch Casino - Pelaajan kotiutus on viivästynyt.

I've been trying to withdraw from this casino since March 31st.

Passed a bunch of additional checks..

Verification took a very long time, they requested everything, each document was checked for 1-2 weeks.

In the end I waited, a letter came that you can withdraw, I put it on withdrawal, tech support said 24-48 hours for withdrawal.. 48 hours passed, the withdrawal did not even go into processing, in short, I have been trying to withdraw 505 bucks for six months+

Пытаюсь вывести с этого казино с 31 марта..

Прошел кучу доп проверок..

Верификацию которая длилалась очень долго, что только не запрашивали, каждый документ проверяли 1-2 недели..

В итоге дождался, пришло письмо, что можете выводить, поставил на вывод, тех поддержка сказала 24-48 часов вывод.. Прошло 48 часов, вывод даже в обработку не ушел, короче 505 баксов пытаюсь вывести уже полгода+

Dear Lun777,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. I understand that you have waited an extremely long time; however, I ask that you wait a few more days.

I have scheduled a follow-up for 12 days from now to check on the status of your withdrawal. Please notify us if your withdrawal is processed before then.

Thank you in advance for your patience and understanding.

Best regards,

Katarina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Lun777,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina