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Good evening!!!

I made a withdrawal of €500 on Sunday 30/8 at the slotuna casino!!!

Today is 4/9, 6 days have passed and they still haven't approved my withdrawal, while they say it will take up to 3 business days!!! And they keep telling me it will happen!!! I also have two other pending withdrawals of €500 each!!!

Καλησπέρα σας!!!

έχω κάνει μια αναλήψει 500€ στης 30/8 Κυριακή στο καζίνο slotuna!!!

σήμερα είναι 4/9 έχουν περάσει 6 μέρες και ακόμα δεν εγκρίνουν την ανάληψη μου ενώ γράφουν μέχρι 3 εργάσιμες μέρες !!! Και όλο μου λένε ότι θα γίνει !!! Επίσης έχω άλλες δύο αναλήψεις που εκρεμμούν 500€ η κάθε μία!!!

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Dear Giannis1313,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It's been 7 days and they still haven't approved the withdrawals it says it's still being processed

Έχουν περάσει 7 ημέρες και δεν έχουν εγκρίνει ακόμα τις αναλήψεις γράφει ότι είναι ακόμα σε επεξεργασία

Dear Giannis1313,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.