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Good morning, I made a top-up of 17 euros on 08/12/2025, I played and won, now I want to withdraw 200 euros, it doesn't let me withdraw as if I had an active bonus but I don't have a bonus

Buongiorno ho fatto una ricarica di 17 euro nel giorno 08 12 2025 ho giocato e vinto ora voglio prelevare 200 euro non mi fa prelevare come se avessi bonus attivo ma non ho bonus

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have checked the Terms and Conditions, and this is what I found:

6.8 Minimum funds rollover before a withdrawal is x1 (one). If the wager of the funds (the amount of placed bets) is less than the deposit amount, we reserve the right to cancel all winnings and keep the commission of 10% (ten percent) (but not less than 0.50 EUR (fifty cents) of the amount of the last deposit as payment expenses, and the 15% (fifteen percent) commission if your account balance has been charged with a bank card or bank transfer.

It means that if you have deposited €17, you need to place bets in the amount of €17 before you’ll be able to withdraw your winnings. It is not unusual for a casino to have this rule. Some casinos require 1x deposit wagering, some 3x, but you can find casinos with even higher wagering requirements for deposited money. I recommend contacting the casino and following their instructions. Alternatively, if you don’t wish to complete the wagering requirements, inquire about additional information regarding the transaction processing costs.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear Titty88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru