Slottica Casino - Pelaaja haluaa, että talletuksesi palautetaan.

I don't know if it's right. I have activated a bonus on which I won something. But I just wanted my money back (500kč) back to my account. Probably not after the bonus spin or something.

Nevím zda je to tak správně. Mám sice aktivovaný bonus,na kterém jsem něco vyhrála. Ale chtěla jsem jen zpět své peníze (500kč) zpět na můj účet. Nejspíš to nelze, až po protočení bonusu nebo co.

Hello Iva.

Thank you very much for submitting a complaint through our website. In this situation, you can forfeit the bonus. After that, you should be able to request a withdrawal.

In case you didn’t wager at least 1500 CZK (3x deposit), the casino will charge you 20%. This is a standard anti-money laundering procedure (section 8.15 from the casino’s T&Cs). 

Please contact the casino about how to forfeit the bonus.

Regards, Matej

Hello Iva.

Did you manage to forfeit the bonus as we suggested? Can we close the complaint?

Regards, Matej

Hello, thank you for your response. All right. We can close it. Thank You.

Regards Iva 

Dear Iva,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.