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Good morning,

I'm waiting for this 500 withdrawal, and every time I contact them, they tell me 3-5 days max. We're on the sixth day, and they keep sending me copy-and-paste messages.

They've been telling me since Wednesday the 28th that they're pushing for it but nothing changes.

I don't think it's fair because I feel like I'm being made fun of.

I received more withdrawals from them on the third day. Now I don't understand why, but above all, I feel cheated by the copy-and-paste responses.

Can you do something?

Thank you

Buongiorno,

sto aspettando questo prelievo da 500 e ogni volta che li contatto mi dicono 3-5 giorni massimo. Siamo al sesto e continuano a mandarmi messaggi copia incolla.

è da mercoledì 28 che mi dicono che sollecitano ma non cambia nulla.

Non lo trovo giusto perché mi sento preso in giro.

Ho ricevuto altri prelievi da loro, al terzo giorno. Ora non capisco perché ma soprattutto mi sento preso in giro dalle risposte copia incolla.

Potete far qualcosa?

grazie

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Dear Pulce3456,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Pulce3456,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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