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He asked to withdraw a win from 04/28/2022 and they still haven't made the payment, they asked me more than 3 times the same documents then they said that the verification was successful and to wait for them to send me the email to confirm the payment, however, until now nothing. They are scammers, do not play on the Slotspalace site

Ha chiesto di prelevare una vincita dal 28/04/2022 e ancora non hanno fatto il pagamento, mi hanno chiesto più di 3 volte stessi documenti poi hanno detto che la verifica è andata a buon fine e di aspettare che mi mandano l'email per confermare il pagamento però fino adesso niente. Sono truffatori, non giocate sul sito Slotspalace

Dear Maria Magdalena,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Have you received any explanation from the casino regarding this delay?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Maria Magdalena,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.