SlotsPalace Casino - Pelaaja väittää, että maksu on viivästynyt.

Hello, I won €570 at Slotspalace and another €100 today. I withdrew the €570 on August 23, 2026, and after 5 days it still hasn't arrived. I keep getting replies with excuses, but that can't be right, it's never been like this before, it's simply too long. Sincerely, Eleni

Hallo habe bei Slotspalace 570 Euro gewonnen und heute noch 100 die 570 habe ich am 23.08.2026 abgehoben und nach 5 Tagen sind sie immer noch nicht da mir wird ständig Vertröstung zurück geschrieben aber das kann nicht sein das war nie so das ist einfach zu lang Mit freundlichen Grüßen Eleni

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Dear male2017,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear male2017,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear male2017,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Best regards,

Jean