SlotsPalace Casino - Pelaaja ei ole saanut bonusta.

They never credited the 50 free spins of the first deposit, and even when I received an email about the deposit they never credited me, rude support

Δεν πιστωσαν ποτέ τα 50 free spins της πρώτης κατάθεσης, και μάλιστα ενώ δέχτηκα mail για την κατάθεση δεν μου τα πιστωσαν ποτέ, αγενές support

Dear Aris7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please post here a link to the bonus offer you redeemed? I have not found any 1st deposit bonuses that come with free spins.

Has your deposit remained untouched?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

I have the picture I just can't deal with it anymore, what impressed me is the behavior of the live chat

Έχω την φώτο απλά δεν μπορώ να ασχοληθώ άλλο με αυτό, αυτό που μου έκανε εντύπωση είναι η συμπεριφορά του live chat

Thank you for your reply, Aris7. Do I understand correctly that you are no longer interested in our help?

Dear Aris7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.