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I deposited 2x400 euros and today 1x500 euros! My account was debited and my bank said I have confirmed the amounts but were confirmed by the casino as being on hold, my bank account was debited but never credited!

Ich habe 2x400 Euro eingezahlt und heute 1x500 Euro! Mein Konto wurde belastet und von meiner Bank kam die Aussage ich habe die Beträge bestätigt, wurden aber vom Casino als vorgemerkt bestätigt, vom Bankkonto belastet aber niemals gutgeschrieben!

Dear triller02,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hello,

the payment provider/ my bank has already investigated the case and believes that the transactions have been carried out. I get no response from the casino to my inquiries.

Hallo,

der Zahlungsanbieter/ meine Bank hat bereits den Fall untersucht und meint, dass die Transaktionen durchgeführt wurden. Vom Casino erhalte ich auf meine Anfragen keinerlei Antwort.

The bank sends me more precise data about the payment made by e-mail so that it can be forwarded to the recipient/casino. I have not received any responses to my email inquiries from the casino.

Die Bank sendet mir per E-Mail nochmals genauere Daten über die durchgeführte Zahlung zu um diese dem Empfänger /Casino weiterleiten zu können. Vom Casino erhalte ich keinerlei Antworten auf meine Anfragen per E-Mail.

There seems to be some chargebacks now. Please wait another 2 days. Thanks

Es gibt jetzt anscheinend einige Rückbuchungen. Bitte noch 2 Tage abwarten. Danke

case can be closed. Payments were fully reversed.

Fall kann geschlossen werden. Zahlungen wurde komplett zurückgebucht.

Thank you triller02 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick