Slots Gallery Casino - Pelaajan voittojen nosto on viivästynyt.

On April 28, 2026, I requested a withdrawal of €5000, which I received. When I asked support how long the withdrawal would take to process, they said a maximum of 24 hours. Therefore, on April 29, 2026, I requested another withdrawal of €5000, and on April 30, 2026, another €5000, and today the final amount of €3005.

In other words, I received the €5000 transfer once, but the remaining €13005 has not been received since.

Am 28.4.26 habe ich eine Auszahlung von 5000€ angefordert die ich auch bekam als ich den Support fragte wie lange die Auszahlung zum Bearbeiten dauerd hieß es max 24h - somit forderte ich am 29.04.26 eine weitere Auszahlung von 5000€ an und am 30.4.26 auch weitere 5000€ und heute den letzten Betrag von 3005€.

Sprich einmal bekam ich die 5000€ überwiesen den rest die 13005€ bis jetzt nicht mehr.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Andreaswinkler1996,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I contacted support yesterday - they said I would receive the further payout of €5000 - which has not happened yet.

Hätte gestern den Support geschrieben - dieses sagte das ich die weitere Auszahlung von 5000€ bekomme - was jedoch bis jetzt nicht der fall war

Dear Andreaswinkler1996,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Andreaswinkler1996,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Andreaswinkler1996,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla